Return policy

• General item: Please check if the following situations apply to you: -within 30 days of product delivery and the product remains intact in the original package without being used or damaged: we are able to offer you the full refund of the product however you would be responsible for paying the shipping fees and up to a 5% translation fees. -within 7 days of product delivery and the product arrive defective or damaged: please notify us as soon as possible and we are able to offer you the full refund including the the shipping fees and transaction fees.

• Customized item: Please check if the following situations applies to you: -within 7 days of product delivery and the product arrive defective or damaged: please notify us as soon as possible and we are able to offer you the full refund including the the shipping fees and transaction fees.

If you find yourself in one of these situations then please contact us via email with a proof of purchase for detailed return instructions. Due to the intractable nature of international shipping we advise you to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please note that the refund will only take place after the item has been received and inspected by us. If the return is approved then we will refund to your original method of payment. If unfortunately you haven’t received a refund after 14 days of the approval, please first check with your bank as the transaction may take a while to be officially posted. If you still haven’t received it after another 7 days please contact us at josieowebbf11@gmail.com. Sale or b-stock item: Unfortunately these items may not be refunded after shipment.